Introduction
TurnOver ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.
Information We Collect
Information You Provide
- Account Information: Email address, username (if you create an account)
- Item Data: Photos you scan, item descriptions, valuations, notes
- Feedback: Bug reports, feature suggestions, support inquiries
Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features used, scan frequency, export actions (if analytics enabled)
- Location Data: GPS coordinates attached to scanned items (only if you enable this feature)
- Crash Data: Technical information when the app crashes (if crash reporting enabled)
Information from Third Parties
We do not purchase or receive data about you from third parties.
How We Use Your Information
- Provide Services: Process your photos through AI to identify and value items
- Store Your Inventory: Keep your scanned items accessible across sessions
- Generate Listings: Create marketplace-ready descriptions and export data
- Improve Our AI: Anonymized data may be used to improve valuation accuracy
- Customer Support: Respond to your inquiries and troubleshoot issues
- App Improvement: Understand usage patterns to improve features (if analytics enabled)
Third-Party Services
We use the following third-party services to operate TurnOver:
| Service | Purpose | Data Shared |
|---|---|---|
| Cloudinary | Image storage and processing | Photos you scan |
| OpenRouter / OpenAI | AI-powered item analysis (GPT-4o) | Photos, for analysis only |
| Google Gemini | AI-powered item analysis | Photos, for analysis only |
| Anthropic Claude | AI-powered item analysis | Photos, for analysis only |
| Qwen (Replicate) | AI-powered item analysis | Photos, for analysis only |
| SerpAPI | Market price research | Item descriptions (no photos) |
| Numista | Coin and currency data | Item descriptions (no photos) |
| Neon (PostgreSQL) | Database storage | Item data, valuations |
| Vercel | Backend hosting | API requests |
| Apple App Store / Stripe | Payment and subscription processing | Purchase data |
| Sentry | Crash reporting | Device info, crash logs |
Each third-party service has its own privacy policy governing their use of your data.
Data Retention
- Active Items: Stored until you delete them
- Deleted Items: Permanently removed within 30 days
- Account Deletion: All data removed within 30 days of request
- Analytics Data: Aggregated, anonymized, retained indefinitely
Data Security
We implement appropriate security measures including encryption in transit (TLS 1.3), encryption at rest for stored data, regular security audits, and access controls for our team. However, no method of transmission or storage is 100% secure.
Your Rights and Choices
You can access and view all data associated with your account, export your items, photos, and valuations, delete individual items or your entire account, and opt out of analytics, location tagging, and crash reporting in settings.
California Residents (CCPA)
You have the right to know what personal information we collect, request deletion, and opt out of data sales. We do not sell personal information.
European Residents (GDPR)
You have rights to access, rectify, erase, restrict processing, and data portability. Contact us to exercise these rights.
Children's Privacy
TurnOver is not intended for children under 13. We do not knowingly collect data from children under 13.
Changes to This Policy
We may update this policy periodically. We will notify you of material changes through the app or via email.
Contact Us
Questions or concerns? Contact us at [email protected]